At The Ghost Label our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
You may check the status of your package under our “track order” page of our website.
Orders are fulfilled within 2-3 days and shipped immediately. Most orders are received by our clients within 14-35 days. Please note that our watches are made to order. Depending on the style, colour and case size, our CNC manufacturing time is anywhere between 3-6 days. During a sale (50%OFF + FREE WORLDWIDE SHIPPING), we experience a surge of orders. This may cause a delay in shipping. Depending on the destination country, some of the watches may arrive 8-10 days later than expected.
Your parcel will be delivered to the shipping address you specify at the time of purchase. The Ghost Label is not responsible for parcels sent to incorrect or inaccurate addresses. If your order has already been processed then we can’t make any changes to the address or change the course of the parcel. If this does happen, The Ghost Label won’t be able to send you another parcel or make a refund.
In the event that a parcel is returned to The Ghost Label for various reasons including, non-payment of fees, duties or taxes, incorrect address, unclaimed at post office, you will need to email us through our “contact us” page on our website, to arrange redelivery and may be responsible to pay for all postage costs.
Delayed, lost or damaged shipments are not the responsibility of The Ghost Label. Upon delivery of the products, you must inspect the products for any shortage or quality issues. You will be deemed to have accepted the products upon delivery and waived the right to make any claim unless you notify The Ghost Label in writing within 7 days of receiving the products to our email on our “contact us” page. If The Ghost Label has provided you with more products than what you ordered, you must also notify us and return the surplus Products to us (we will bear the shipping costs).
The Ghost Label is not responsible for lost or stolen product parcels that are delivered to the address provided during checkout. In the event that the product parcel is lost or stolen, you should contact the transport courier or local authorities for resolution. We strictly will not send you another product parcel or process a product refund.
Any complimentary product that is sent by The Ghost Label will not be eligible under The Ghost Label return policy.
All delivery times quoted to you are indicative only. Products may be delivered in one or more parts. To the extent permitted by law, we do not accept any liability whatsoever for delayed delivery caused by any third-party.
All shipping times exclude clearance/customs delays and any other delays caused in circumstances that are outside of our control.
Please note that all shipping time frames are from the date of dispatch, not the date that your order is made.